P I C E E B A, 1ST PICEEBA 2018

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Total Quality Management, Dynamic Capabilities, and Competitive Advantage: Mediating Effect of Innovation
Firman Firman

Last modified: 2018-06-04

Abstract


This study aims to determine and analyze the effect of Total Quality Management, Dynamic Capabilities, and innovation to Competitive Advantage. This study also tries to test whether innovation mediates the relationship between Total Quality Management and Dynamic Capabilities to Competitive Advantage. This type of research is causative research. Population in this research is all leadership of study program at the college that’s exist in Padang City. The type of data used is the primary data from the department or program leadership. Questionnaires were sent to 90 respondents and 50 respondents who returned the questionnaire. The results show that Dynamic Capabilities and innovations have a positive and significant impact on the Competitive Advantage. This study fails to prove innovation as a variable mediating the relationship between Total Quality Management, Dynamic Capabilities to Competitive Advantage.


Keywords


Total Quality Management, Dynamic Capabilities, Innovation, Competitive Advantage.